FAQ

About Fashion Shop

Who is Fashion Shop for?

Fashion Shop is designed for active individuals with dynamic lifestyles who value both performance and style. Our customers are movers and shakers who need apparel that transitions seamlessly from gym sessions to urban adventures. Whether you’re into high-intensity workouts or casual street style, our collections are crafted to move with you through every activity.

What makes Fashion Shop products unique?

Our activewear combines technical performance with urban style. Featuring our exclusive Tech Essential™ fabrics, our collections are designed for comfort, durability, and versatility. From sports bras and leggings to hoodies and transitional pieces, each item is engineered to support your active lifestyle while maintaining contemporary style.

Products & Collections

What types of products do you offer?

We offer a comprehensive range of activewear including:
• Tops: Tanks, short sleeves, hoodies, and sweatshirts
• Bottoms: Leggings, joggers, pants, and shorts
• Sports bras and specialized activewear
• Accessories: Bags, hats, headwear, and socks
• Special collections like our Tech Essential™ Capsule

Do you offer products for both men and women?

Yes! We have dedicated MEN and WOMEN collections, plus unisex items that work for everyone. Our sizing is designed to accommodate various body types while maintaining the performance fit our customers expect.

What is the Tech Essential™ fabric?

Our proprietary Tech Essential™ fabric is engineered for maximum performance. It provides excellent moisture-wicking properties, four-way stretch for complete freedom of movement, and optimal breathability. Just like our delivery promise, our fabrics are reliable and performance-driven.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How long does order processing take?

All orders are processed within 1-2 business days from our US headquarters before shipping. You’ll receive an order confirmation email once your purchase is complete.

Can I modify or cancel my order?

Orders can only be modified or canceled within 2 hours of placement. Please contact us immediately at [email protected] if you need to make changes to your recent order.

Shipping & Delivery

Where do you ship?

We proudly ship worldwide! However, please note that delivery to some Asian countries and remote locations may not be available due to logistical constraints.

What shipping options are available?

We offer two shipping methods to fit your needs:
🚀 Standard Shipping – $12.95
• Delivery Time: 10-15 business days after dispatch
• Carriers: DHL or FedEx
• Perfect when you need your gear with more urgency

🎁 Free Shipping
• Delivery Time: 15-25 business days after dispatch
• Carrier: EMS
• Minimum Order: $50+
• Ideal for planning ahead and building your wardrobe foundation

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey—just like you track your fitness progress!

Why do shipping times vary?

Our shipping timelines account for both processing at our facility and transit time with our carrier partners. We’ve partnered with world-class carriers (DHL, FedEx, and EMS) to ensure reliable delivery, but international customs procedures can occasionally cause delays.

Returns & Exchanges

What is your return policy?

We offer returns within 15 days of receipt. We believe in performance that lasts and customer satisfaction that’s guaranteed. If you’re not completely satisfied with your purchase, we’re here to help.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.

What condition must items be in for returns?

Items must be unworn, unwashed, and in original condition with all tags attached. For hygiene reasons, certain items like socks may not be returnable unless defective.

Account & Technical Support

Do I need an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.

I’m having technical issues with the website. What should I do?

Please try refreshing the page or using a different browser. If problems persist, contact us at [email protected] with details about the issue and we’ll resolve it promptly.